Refund policy

Returns Policy - Volsen Golf

We want you to love your Volsen order. If something isn’t quite right, we’ll make returns simple and stress-free.

Returns Window
• Change of mind returns: You may return items within 30 days of receiving your order.
• Items must be unused, in original condition, and returned with all original packaging
(including presentation box and inserts).

How to Start a Return
1. Email us at support@volsengolf.com with:
• Your order number
• The item(s) you’d like to return
• The reason for return (optional, but helpful)

2. We will email you a pre-paid return label (ready to print).
3. Pack the item securely and attach the label.
4. Drop the parcel off at your local Post Office.

Where to Send Returns
Volsen Golf
PO Box 732
CHATHAM
ME4 9JB
United Kingdom

Refunds
• Once your return is received and inspected, we’ll notify you of the outcome.
• If approved, your refund will be processed back to your original payment method.
• Refunds are typically issued within 5–10 working days after we receive your return
(depending on your bank/payment provider).

Exchanges
We don’t currently offer direct exchanges. If you’d like a different item, please return your original order for a refund and place a new order.

Faulty, Damaged, or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please contact support@volsengolf.com within 48 hours of delivery with photos of:
• The item
• The packaging
• Any visible damage

We’ll arrange a replacement or a full refund as quickly as possible.

What Can’t Be Returned
For hygiene and condition reasons, we cannot accept returns for:
• Items that have been used.
• Items returned without original packaging or missing components